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NNTAPCollection

FabricAndClothes

Frequently Asked Questions


Sizing details

Would you please send me your measurement of the chest, waist and hip. Then I will let you know the right size for you to buy, or please check the measurement I describe on each item before order.


Care instructions

Hand wash, hang to dry for all type of Ao Dai.


Custom and personalized orders

Please contact me for all type of custom made clothes or conical hat before you make an order, I will need to make sure all materials are available in stock at the time you make the order.
Thanks for your cooperation!


Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.

Gift wrapping and packaging

Just let me know if you want to gift wrap your items


Can I cancel the order after I made payment?

I gladly accept cancellations. Please request a cancellation within: 1 hour of purchase

Why I have only 1 hours for order cancellation after I made payment?

We tried our best to get better services. After we received the order's notice, we process for packing then ship out the customer's order right away.


Can I return or exchange?
I don't accept returns or exchanges. But please contact me if you have any problems with your order

Why I can not return or exchange the Item?

We are so sorry about we don't accept the return or exchange. Please check your size and measurement before order.
About the item, before shipping out, we will check every detail of the product for you, make sure that the related accessories are included, the correct size, measurement matching and or any damages may have. We always inspects products customer ordered are functioning correctly before they are packed to sent out.


Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

What is your Ao Dai measurement and sizes?

👉Our ao dai measurement base on Asian size (the listing description is US because the only choice, they did not provided the Asian option)
👉These are the sample measurement for each size (for the most of our ao dai, but some style maybe a little different. Please check the measurement of the item's description for better fit)
🔹️XS = waist 60-62cm
🔹️S = waist 64-66cm
🔹️M = waist 68-72cm (mostly 70cm)
🔹️L = waist 74-76cm
🔹️XL = waist 78-82cm (mostly 80cm)
🔹️2XL = waist 84-88cm
🔹️3XL = waist 90-92cm
🔹️4XL = waist 94-98 cm
🔹️5XL = waist 100-102cm
🔹️6XL = waist 104-106cm


What is your Ao Dai pant length?
👉For the ao dai pant, we have 2 options:
🔹️Regular pant: the length = 90-95cm
🔹️Custom pant: will do custom made base on the size and length of the customer requests


What is the dress sizes and measurement?

👉For the dresses: party dress, casual dress...
All size in number of US size. But please check the item's measurement for the chest, waist and shoulder to waist for better fit.
We do have size for Asian and US. The length of shoulder to waist for Asian size is shorter than US size. If you are Asian size but your height is tall, please check the US size (and at the shoulder to waist measurement)
🔹️Asian size: The style have the waist as US size but the bust is smaller. Usually from size 0-4 (girl and young lady)
🔹️US size: The style have bigger sizes. Usually from size 4-14 (lady)